Your username will be your email address. Please try entering your email address again in case you mistyped it while attempting to login. If you still cannot login, please call 1-877-456-1233, between the hours of 8 a.m. and 6 p.m. Mountain Time, Monday thru Friday, except holidays, for assistance.

If you've forgotten your password you can click on the 'Forgot Password' link located on the login screen and we will send you a temporary password. You can re-set this password within the portal after passing a security verification. If you cannot reset your password, please call 1-877-456-1233, between the hours of 8 a.m. and 6 p.m. Mountain Time, Monday thru Friday, except holidays, for assistance.

You are able to reset your password by clicking on the "My Account" link and then navigating to Account Settings. Here you must enter your current password and then are able to reset it to a new password.

You should first confirm that the email is not in your Spam or Junk folder. If you find the email in your Spam or Junk folder, we recommend that you mark IDHW as a safe sender with your email provider. If you did not find the email, please call 1-877-456-1233 between the hours of 8 a.m. and 6 p.m. Mountain Time, Monday thru Friday, except holidays, for assistance.

This message means that there is already an account registered using the identifying information that you provided. Please call 1-877-456-1233 between the hours of 8 a.m. and 6 p.m. Mountain Time, Monday thru Friday, except holidays, for assistance.

If you attempted to login with an invalid combination of username and password 3 times, your account is locked for a period of 10 minutes. After this time passes, you may try to login again. If you still cannot login, please call 1-877-456-1233 between the hours of 8 a.m. and 6 p.m. Mountain Time, Monday thru Friday, except holidays, for assistance.

Log into your account using your previous email address. Once logged in, you will be able to update your email address for your account.